Outdoors

Satellite television problems

From error messages to missing channels, our satellite tips will keep your television viewing in check.

If your satellite box isn't getting a decent signal you may notice the picture breaking up, pixelation, or that some channels can't be received. Follow our list of common problems to help identify a fix:

  • Dish alignment - if there's recently been heavy winds or rainfall, the dish may have been knocked or blown out of alignment. Call a satellite engineer in for this problem.

  • Blocked signal - the dish needs a clear line of sight to the satellite. Scaffolding, buildings, walls and even trees blocking the path to the satellite may cause interference.

  • Bad weather - heavy rain can affect your satellite television reception. If high winds cause problems then the dish may not be securely fixed. Call a satellite engineer to get the dish secured.

  • Check your cables - make sure that the feed is securely connected and that the cable from the dish to the back of your satellite receiver is undamaged.

  • LNB (Low Noise Block) problems - if the LNB develops a fault then you may experience loss of channels or problems with polarisation. If you have a problem with your LNB then it may need to be replaced.

Picture Break-up, clicking sounds or loss of sound

This is something that is relatively easy to fix. Try resetting your set top box as well as checking that all of your connections at the back of the box are secure. If everything looks and feels okay, it might be something serious so you may need to contact your satellite television provider.

Missing channels or services

If some channels or services are missing, there might be a simple solution:

  • Set-top box - if you are using a set top box try resetting it. If that doesn't work then there may be a problem with your equipment or your viewing card. Contact your satellite television supplier for help.

  • Satellite dish - the satellite dish or LNB may be misaligned. Contact your satellite television supplier or a satellite engineer to fix this problem.

  • Weather conditions - heavy rain can affect your satellite television reception, but everything should return to normal once the storm has passed. If high winds cause problems then then dish may not be securely fixed. Call a satellite engineer to get the dish secured.

Error messages

We know that they can be fairly daunting but don't panic if you get an error message. Try the following steps:

  • If the set-top box displays an error message, try resetting it.

  • If you are able to borrow another unit give it a test. If the borrowed box works then it could be a sign that your box is faulty – contact your satellite television supplier for a replacement.

  • If neither of these solutions work there might be a problem with your satellite dish or LNB. Contact your satellite television supplier or a satellite engineer to fix this problem.

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